Find-Home — operated by Innovation Cameroon
Need help with Find-Home? We're here for you. Below you'll find answers to common questions and the best ways to reach our support team.
Email: support@innovcam.com
Company: Innovation Cameroon
Website: https://find-home.innovcam.com
Response time: We typically respond within 24–48 business hours.
How do I create an account?
Download the Find-Home app from the App Store or Google Play, tap Get Started, and follow the on-screen instructions to register with your email or phone number.
How do I list my property?
Sign up or log in as a landlord, then tap the Add Property button. Fill in the property details, upload photos or videos, and submit the listing for review. Our team typically reviews listings within 24 hours.
How do I book a property?
Browse available properties, tap the one you like, and then tap Book Now. Follow the prompts to confirm your booking and complete the payment. You'll receive a confirmation once the landlord accepts your request.
What payment methods are accepted?
We accept mobile money payments (MTN Mobile Money and Orange Money in Cameroon) processed securely through our payment partner, CamPay. We do not store your mobile money credentials on our servers.
I forgot my password. How do I reset it?
On the login screen, tap Forgot Password? and enter your email address or phone number. We'll send you a secure link or code to reset your password.
How do I verify my identity (KYC)?
Go to Profile → Verification and follow the prompts to upload a government-issued ID and a selfie. This helps us keep the platform safe and trustworthy for everyone.
How do I become a verified agent?
During sign-up, select Agent as your account type. Complete your profile, upload your ID for verification, and agree to the agent terms. Once approved, you can start verifying properties and earning commissions.
How do I report a problem with a listing or user?
Tap the three-dot menu on any property or user profile and select Report. You can also email us directly at support@innovcam.com with details and screenshots.
How do I delete my account and data?
Go to Profile → Security → Delete Account in the app, or visit our data deletion page for more information.
Why was my listing rejected?
Listings may be rejected if they lack required information, contain inappropriate content, or violate our terms. Check your email or in-app notifications for the specific reason, update your listing accordingly, and resubmit.