You have the right to delete your Find-Home account and the personal
data associated with it, in accordance with our
Privacy Policy. This page explains how to do so from within the app, and how to
submit a manual request if you no longer have access to your account.
Before you delete: Deleting your account is permanent
and cannot be undone. Any active bookings, pending payments, or ongoing
commission agreements must be resolved before deletion. See below for
exactly what data is deleted and what is retained.
What data is deleted
When your account is deleted, the following data is
permanently removed:
-
Your profile information (name, phone number, email address, profile
photo)
- Your property listings and associated photos
- Your booking history and booking requests
- Chat messages and conversation history
- Saved/favorited listings
- Device tokens and notification preferences
- Your authentication credentials
What data is retained
Certain data must be kept after deletion for legal and financial
compliance, in accordance with our
Privacy Policy §6:
-
Financial transaction records (payments, commissions)
— retained for 7 years as required by Cameroonian
financial regulations
-
KYC identity documents (for verified agents/owners) —
retained for 5 years as required by
anti-money-laundering regulations
-
Anonymised usage logs — retained for
2 years for fraud prevention; these contain no
personally identifiable information
Option 1 — Delete from within the app
-
1
Open the Find-Home app and log in to your
account.
-
2
Tap your profile avatar or the Profile tab at the
bottom of the screen.
-
3
Scroll down and tap Security in the profile
menu.
-
4
Tap "Delete Account" at the bottom of the Security
section.
-
5
Enter your password when prompted and confirm the deletion.
-
6
You will be signed out immediately and your account and personal
data will be permanently deleted within
30 days.
Open Find-Home App
Option 2 — Submit a manual deletion request
If you can no longer access your account (e.g., lost phone or forgotten
password), you can request deletion by emailing us directly. We will
verify your identity before processing the request.