Last updated: May 25, 2026 • Effective: May 25, 2026
Your privacy matters to us. This Privacy Policy explains how
Innovation Cameroon (“we”, “our”,
“us”) collects, uses, stores, and protects your personal
information when you use the Find-Home platform, available at
https://find-home.innovcam.com
and on our mobile applications.
By using Find-Home, you agree to the collection and use of information
in accordance with this policy. If you do not agree with any part of
this policy, please do not use our platform.
1. Who We Are
Find-Home is a real-estate rental marketplace operated by
Innovation Cameroon, a technology company headquartered
in Cameroon. We connect tenants looking for properties with landlords
and verified field agents.
2. Information We Collect
We collect the following categories of personal information:
a) Account Information
-
Full name, email address, and phone number provided during
registration;
- Date of birth (for age verification);
- Account type (tenant, landlord, or agent);
- Profile photo (optional).
b) Identity Verification (KYC)
- Government-issued identity document (front and back);
- Selfie or photo holding your identity document;
-
This information is collected solely for fraud prevention and legal
compliance.
c) Property and Listing Information
-
Property address, description, photos, videos, and audio tours
uploaded by landlords;
- Property geolocation coordinates.
d) Transaction and Payment Information
-
Mobile money phone number used for payment processing (via CamPay);
- Transaction identifiers and booking references;
-
We do not store full payment card or mobile money account credentials
on our servers.
e) Location Information
-
When you use location-based features (e.g., property search, agent
geo-verification), we may collect your device's GPS coordinates with
your explicit permission.
f) Communications
-
Messages sent through the in-app chat between tenants, landlords, and
agents;
- Support requests and correspondence with our team.
g) Usage and Device Data
- Device type, operating system, and app version;
- IP address and general geographic region;
-
Pages viewed, features used, and interactions within the app (via
anonymized analytics);
- Push notification tokens (Firebase Cloud Messaging).
3. How We Use Your Information
We use your personal information to:
- Create and manage your account;
- Verify your identity and prevent fraudulent activity;
- Match tenants with properties and facilitate bookings;
- Process payments and manage commission settlements;
- Display property listings and enable in-app communication;
-
Send transactional notifications (booking confirmations, payment
receipts, messages);
-
Send service-related announcements and important policy updates;
-
Improve the platform through aggregated, anonymized usage analytics;
- Comply with our legal obligations under Cameroonian law.
We do not sell your personal data to third parties. We
do not use your data for automated decision-making
without human oversight.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
-
Contract: Processing necessary to perform the
services you requested (account, bookings, payments);
-
Legal obligation: Processing required to comply with
Cameroonian law and regulatory requirements;
-
Consent: For optional features such as location
access, marketing messages, or analytics — you may withdraw consent at
any time via the app settings;
-
Legitimate interest: For fraud prevention, security,
and improving our platform.
5. Sharing of Information
We may share your information with:
-
Verified agents and landlords — only the information
necessary to facilitate a booking or property verification (e.g., your
contact details once a booking is confirmed);
-
Payment processors — CamPay receives the mobile money
number and transaction amount required to process payments;
-
Infrastructure providers — Supabase (database and
authentication), Firebase (push notifications), and Cloudflare
(hosting and CDN), all acting as data processors under appropriate
data processing agreements;
-
Law enforcement or regulators — when required to do
so by applicable law, court order, or governmental authority;
-
Successors in interest — in the event of a merger,
acquisition, or sale of assets, with notice provided to you.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the
purposes described in this policy, or as required by law:
-
Account data is retained for the lifetime of your account and for 3
years after deletion;
-
KYC documents are retained for 5 years after account closure to comply
with anti-fraud and regulatory obligations;
-
Transaction records are retained for 7 years for financial and tax
compliance;
-
Chat messages are retained for 2 years from the date of the
conversation;
- Analytics data is anonymized and may be retained indefinitely.
7. Your Rights
You have the following rights with respect to your personal data:
-
Access: Request a copy of the personal data we hold
about you;
-
Rectification: Request correction of inaccurate or
incomplete data;
-
Erasure: Request deletion of your account and
personal data (subject to legal retention obligations). You can
initiate this from
Profile → Security → Delete Account or by visiting
our data deletion page;
-
Portability: Request your personal data in a
structured, machine-readable format;
-
Objection: Object to processing based on legitimate
interests;
-
Withdraw consent: Withdraw consent for optional
processing at any time via the app settings.
To exercise any of these rights, please contact us at
support@innovcam.com. We will
respond within 30 days.
8. Cookies and Tracking Technologies
Our web platform uses cookies and similar technologies to operate
correctly and improve your experience. Types of cookies we use:
-
Essential cookies: Required for authentication and
platform functionality. Cannot be disabled.
-
Analytics cookies: Anonymized data about how visitors
use the platform, used to improve the service. You may opt out via
your browser settings.
-
Preference cookies: Remember your language and theme
preferences.
You can control cookies through your browser settings. Disabling
essential cookies may prevent some features from working correctly.
9. Security
We implement industry-standard security measures to protect your
personal data, including:
-
Encryption in transit (TLS/HTTPS) and at rest for sensitive data;
-
Row-level security (RLS) policies to ensure users can only access
their own data;
-
Role-based access controls limiting internal access to personal data;
- Regular security reviews and dependency updates.
Despite these measures, no method of electronic transmission or storage
is 100% secure. We cannot guarantee absolute security, but we will
notify you and relevant authorities in the event of a data breach as
required by law.
10. Children's Privacy
Find-Home is not intended for persons under the age of 18. We do not
knowingly collect personal information from children under 18. If we
become aware that a child has provided us with personal information, we
will delete it immediately. If you believe a child has registered on our
platform, please contact us at
support@innovcam.com.
11. Third-Party Links and Services
Our platform may contain links to external websites or services (e.g.,
Google Maps, WhatsApp). This Privacy Policy does not apply to those
third-party services. We encourage you to review the privacy policies of
any third-party services you use.
12. International Data Transfers
Our infrastructure providers (Supabase, Firebase) may process data on
servers located outside Cameroon. We ensure that appropriate safeguards
are in place, including contractual protections, to protect your data
when it is transferred internationally.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you
of material changes by updating the date at the top of this page and,
where appropriate, through an in-app notification. Your continued use of
Find-Home after any changes constitutes acceptance of the updated
policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy
Policy or our data practices, please contact us: